Shipping & returns
Flat $6 shipping, free on orders of $50 or more. If anything arrives damaged or wrong, we'll make it right.
Last updated October 14, 2026
Where we ship
We ship to addresses in the United States. We can't ship internationally yet.
Shipping cost
Standard shipping is a flat $6 per order. Orders with a subtotal of $50 or more ship free. The subtotal is the cost of your candles before tax and before any discount code. You'll see the shipping cost in your cart and at checkout before you pay.
When it will arrive
Each order is made up for you. Candles are poured, labeled and shipped within 2–5 business days. Once shipped, delivery usually takes 2–5 business days, so most orders arrive within 4–10 business days of ordering. You'll get an email with tracking when your order ships.
If we learn your order will take longer than this, we'll email you with a new estimate. You can choose to wait or cancel for a full refund.
Changing or cancelling an order
Email hello@coloradocandleco.com as soon as possible. If your order hasn't gone into production, we'll change or cancel it at no charge. Once production has started, we can't cancel the order, but the rest of this policy still applies.
Damaged, defective or wrong items
If a candle arrives broken, defective or isn't what you ordered, email hello@coloradocandleco.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or give you a full refund for that item, whichever you prefer. You don't need to return the damaged item.
Lost packages
If your tracking hasn't updated for several days, or your order hasn't arrived within 10 business days, email us and we'll look into it with the carrier. If a package is lost in transit, we'll send a replacement at no cost.
If tracking says your package was delivered but you can't find it, please check around your home and with neighbours, and give it a day in case the carrier marked it early. Then email us and we'll help file a claim with the carrier.
Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was incomplete or wrong, we'll reship it once you've confirmed the correct address. We may ask you to cover the cost of the second shipment.
Returns
Because every candle is made for your order and we can't resell a candle that's been opened, we don't accept returns or exchanges for a change of mind. This doesn't affect your right to a replacement or refund for an item that's damaged, defective or wrong, as described above.
Refunds
Refunds go back to your original payment method. Once we issue one, it usually appears within 5–10 business days, depending on your bank.
Contact
hello@coloradocandleco.com. We answer within one business day.